MANAGEMENT SERVICES
New Horizons NE Ltd understand that
investors and Landlords don’t want complications with
their purchases. They want minimum hassle and maximum return.
In order to compliment these requirements we offer 2 options
when dealing with a rental property. We either find you
a Tenant and you look after the property yourself or we
carry out Full Management Service leaving the stresses and
strains of day to day management with ourselves.
TENANT
FINDERS ONLY SERVICE
Rental
valuation
Advertising via internet, office cards & local press.
Circulation of details to prospective tenants via mailing
list.
Supply and removal of ‘TO LET’ board to property.
Accompanied viewing with prospective tenants.
Implement full credit and referencing service.
Draw up tenancy agreements in line with the current Housing
Act.
Collect one months rent in advance together with a bond
(Held in Tenant Deposit Scheme).
Arrange for the transfer of services to the tenant &
optional preparation of inventory on check-in.
FULL MANAGEMENT SERVICE FOR
LANDLORDS
Rental
valuation
Advertising via internet, office cards & local press.
Circulation of details to prospective tenants via mailing
list.
Supply and removal of ‘TO LET’ board to property.
Accompanied viewing with prospective tenants.
Implement full credit and referencing service.
Draw up tenancy agreements in line with the current Housing
Act.
Collect one months rent in advance together with a bond
(Held in Tenant Deposit Scheme).
Arrange for the transfer of services to the tenant &
optional preparation of inventory on check-in.
Collect rent per calendar month, 4 weekly in the case of
housing benefit and credit your bank account direct –
issue monthly statements. All rents preferably transferred
by BACS
Carry out quarterly property inspections.
Arrange CP12 and 16th Edition
Arrange for necessary repairs.
Carry out a final inspection at the tenancy termination
and arrange if necessary for the property to be prepared
for the new tenant.
OPTIONAL SERVICES
Rental
guarantee schemes
Landlords buildings and contents insurances
Legal protection scheme
Sale of property to tenants/investors
Property maintenance repairs/refurbishment
Investment property acquisition
TENANTS
Finding
the right tenant for the property is crucial. We initially
find out your requirements in regards to the type of tenant
you require. We then match this to prospective tenants who
must complete an application form from which we obtain references
as applicable.
Only
after this process is complete and a credit reference is
obtained will we proceed with a tenancy.
RENT
An
initial assessment of the property is carried out and we
indicate what we believe to be a realistic rent. Prospective
tenants usually accept this figure but there may need to
be a little room for negotiation.
Professional
tenants - Payment is due every calendar month in advance
starting at the commencement of the tenancy. We advise tenants
to pay rent by standing order. If payment is made by cheque
we must allow time for bank clearance before forwarding
payment to the landlord.
Housing
Benefit Claimants – the local council makes Payment
direct to our company. The initial payment may take 6 –
8 weeks minimum and is then paid 4 weekly in arrears. If
the tenant has to make a contribution to the rent, this
will be collected fortnightly or monthly to suit the tenant
but in line with payments to the landlord.
The
Local Authority has the right to a refund if at a later
stage if it is found that the tenant was not entitled to
claim for a period of the tenancy. In the event that a repayment
is due or paid we will be entitled to such sums from you.
DEPOSITS
A
deposit is held from all tenants equivalent to one calendar
months rent. Deposits are held as a safeguard against damages
or unpaid rent. The deposit is refundable at the end of
the tenancy only after the tenant has vacated the property
and following successful final inspection and account payment.
TDPS
- The Deposit Protection Service for Regulated Agents has
been developed to ensure that the deposits held are protected
and that disputes about their return are resolved quickly
inexpensively and impartially.
Under
the scheme:
Deposits
will be protected during the tenancy
Where there is no dispute at the end of tenancy deposits
will be refunded promptly
Where there is a dispute about the return of the deposit
it will be dealt with fairly by the Independent Complaints
Examiner (ICE)
ICE will make their decision quickly and the deposit will
be paid out without unnecessary delay.
How
are the deposits held and protected?
New
Horizons hold the deposits in a specific client account.
The funds are then forwarded to The DPS who then issue an
account number for future reference.
What
happens at the end of tenancy?
If
there is a dispute we will allow 2 weeks to resolve it.
After that time any of the parties – landlord agent
or tenant – can approach the ICE. They will appoint
an adjudicator to assist them in considering the evidence
they provide, and will issue their decision within 10 working
days of receiving all the necessary papers.
